• Our Bell Tents come in 3 sizes 4m, 5m & 6m?

    • A 4m Bell Tent is 4 metres in diameter, 2.5m high in the middle.

    • A 5m Bell Tent is 5 metres in diameter, 3m high in the middle.

    • A 6m Bell Tent is 6 metres in diameter, 3.5m high in the middle.

  • An Emperor Tent is 6m in length, 4m wide and 3m high in the middle.

  • A Luxury Tipi is 6 metres in diameter, 4.5 metres high in the middle.

  • Please take a look at our ‘rooms’ menu on Home Page for detailed information about what is provided with each package.

    • A torch

    • Lots of layers for when the sun goes down 

    • A rain coat and boots (for the unreliable British weather!) 

    • Even if your accommodation does include bedding, bringing an extra cosy blanket and pyjamas is advised for the cooler nights.  

  • Unfortunately not. Hotel Bell Tent is an exclusive area, we have to respect that guests have paid to stay at Hotel Bell Tent and that their payment entitles them to our communal areas and high end services. Only wristbanded guests are permitted.

  • The provision of security personnel varies from event to event, and more information can be found on each event page. We recommend using lock-up facilities on site when they are available. Hotel Bell Tent can not be liable for lost or stolen items, and we advise against bringing valuable items unnecessarily.

  • Hotel Bell Tent do not provide lockers. However many of the events provide lock-up facilities, and we advise using these where available. Simply check the website of the event you are attending for this information.

  • At certain events power will be supplied to every unit to allow charging of phones and cameras. Please check the event page for more details.

  • At certain events there will power supplied to every tent suitable for charging phones and cameras. In other cases, there are likely to be charging facilities in the communal areas. Please check the event page more details.

    Please note that we strongly advise you to stay with your phone or camera at all times when charging it in the communal lounge.

  • At most events a pamper area is provided with mirrors and hairdryers, you are also welcome to bring your own hair tools to use here e.g. straighteners.

    More information can be found on each event page.

  • Each accommodation unit has at least one source of light. Bell tent packages are supplied with an LED hanging lantern. We suggest that you pack a torch for moving around the event at night. 

  • Our bell tents do not come with heating. We recommend bringing cosy pyjamas and perhaps an extra blanket if you are worried about being cold during the night.

  • Our bell tents are made of 285gsm (or heavier) cotton canvas so sound from inside the tents will be muffled, but by no means completely covered.

    Please be mindful of this when staying at Hotel Bell Tent. Earplugs are supplied in each tent and can usually be found on reception.

  • Yes. All of our bell tents have thick and durable ground sheets that are sewn into the side of the tent.

  • At most events we have a dedicated team of maintenance crew and receptionists who are on hand to deal with any issues and questions. There is also a 24-hour point of contact so guests can rest easy that someone is close by.

    At some events that are not directly managed by Hotel Bell Tent, your first point of contact may a member of the event team.

  • Opening times vary from event to event. Please check the event page for more details. 

  • Please make sure you have a copy of your booking confirmation or invoice, your event tickets or wristband and photo ID (hard copy or digital).

  • This varies from even to event. Please check the event page for more details.


  • Please check the event pages for your events check-in and check-out times.

  •  Yes, unless the event website website states differently. At most festivals your Hotel Bell Tent booking is separate to the purchase of your festival ticket.

    Please be sure to check the festival website to ensure you have bought the correct festival ticket. Some festivals require you to purchase a special ticket or additional pass to allow you entry into the boutique camping area where Hotel Bell Tent is often situated.

    Please email us via info@hotelbelltent.co.uk if you want to check which ticket you need.

  • Once your booking has been processed you will receive a confirmation booking invoice by email. Your confirmation will need to be printed out and brought when checking in to your chosen event.

    If you can not locate your booking confirmation, please email info@hotelbelltent.co.uk and we can send this for you.

  • The easiest way to make a booking is through the relevant event page on our website. You will either be able to book directly through us, or there will be a link for you to book through the events webpage.

    Please contact us via info@hotelbelltent.co.uk if you are unsure of the process for your event.

  • If you have received a pending invoice, this means your booking has not yet been paid for.  Follow the payment instructions to pay for your booking. Once this has been processed, you will receive an on-screen confirmation and then a confirmation by email. Please check that this hasn’t gone to your junk folder. Your confirmation will need to be printed out and brought when checking in to your chosen event.

  • We do provide refunds dependent on the date of request.

    Upon making the booking, 10% of the total cost is the booking fee, and therefore is non-refundable.

    After the booking is made, cancellation by the customer will incur the following charges:

    • 100+ days prior to event date = 90% refund

    • 99-45 days prior to event date = 60% refund

    • 44-18 days prior to event date = 30% refund

    • Within 17 days prior to the event date = no refund

    The cancellation terms demonstrate costs incurred by Hotel Bell Tent in advance of the provision of the service, these include non refundable deposit payments to suppliers, equipment hires, storage charges and pre-production planning inc. health & safety review.

    We recommend you take out travel insurance to help cover any loss you may incur due to you needing to cancel your booking.

  • Once your booking is placed, Hotel Bell Tent will do everything possible to ensure it is fulfilled. However, should Hotel Bell Tent no longer be able to fulfil your booking, depending on the reasons, you will be entitled to either a full refund, a partial refund or vouchers. Please see point 11.2 of the Terms and Conditions for an outline.

  • Occasionally emails will bounce or be sent into a spam folder. If you haven’t received an email you are expecting from us, please check your spam folder. If you can not locate it, please contact us via info@hotelbelltent.co.uk

  • This is event dependent.

    Please email via info@hotelbelltent.co.uk if you are unsure whether this applies to your event.

    Please not that no booking is confirmed until full payment is received.

  • We always try to accommodate this kind of request.

    Please let us know either in the notes section of your booking form or in email to info@hotelbelltent.co.uk and we will do our best to allocate you next door to each other.

  • Please check and comply with the regulations of the specific event. We also ask that guests use recycling facilities wherever they are available.

  • Yes, however please ensure you are complying with the regulations of the specific event.

  •  Yes, however please ensure you are complying with the regulations of the specific event.

  • No. Where power is available in accommodation units, this is for the charging of phones and cameras only. Any fridge brought by a guest has not been safety tested by Hotel Bell Tent, and risks overloading the system. 

  •  Please see the event page for specific regulations about the use of barbeques and camping stoves as this varies from site to site.

    Guests are permitted to use campfires or fire pits.

    No Naked Flames (e.g., stoves, candles) are allowed inside accommodation units.

  • Unit 10 College Fields, 19 Prince Georges Rd, London, SW19 2PT

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