Bell Tent Hotel Limited t/a Hotel Bell Tent: contract terms and conditions of stay
These Contract Terms and Conditions of Stay are legally binding and contain the Agreement between the Client and the Hotel Bell Tent (The Owner) relating to the staying in the Hotel Bell Tent’s accommodations and/or the hiring of Equipment.
A booking by a Client together with these Contract Terms and Conditions of Stay (communicated in writing, in person or electronically) of the booking will constitute the Client’s acceptance of, and agreement to be bound by, their contents.
Contract Terms and Conditions of Stay (The Agreement) may only be amended to the extent agreed in writing by The Owner.
1. Definitions
1.1 In these Contract Terms and Conditions of Stay words and expressions shall have their ordinary meaning unless otherwise defined within these Contract Terms and Conditions of Stay.
- Agreement (The) means these Contract Terms and Conditions of Stay.
- Booking Form means the form issued by the Owner to the Client containing details of the Equipment, Period of Hire and Hire Charge.
- Client (The) is the person entering into a rental agreement with the Owner and who is Principal to all obligations to this Agreement.
- Equipment is all the physical items included but not limited to: tent(s), Mattress Pack, Coir Door Mat, Indian Rug, Tea Light Chandelier, Tea Light Candles, Hotel Bell Tent Lighter, Folk Art Tray, Folk Ashtray, Folk Art Low Level Table, Egyptian Cotton Bedding Pack (optional) and accessories hereinafter included in the rental contract.
- Hire Charge means the amount payable by the Client to the Owner as specified in the Booking Form. All Hire Charges, including additional Equipment requests must be paid in full at the time of booking.
- Owner (The) is Bell Tent Hotel Ltd, registered address: Unit 10, Prince Georges Road, London, SW192PT and/or their subcontractors or agents.
- Period of Hire means the period of which any equipment is required, as identified in the Booking Form, to be ready and available for use.
- Booking fee is a percentage of the total sale value used to cover credit card charges and other establishing costs associated with the booking which cannot be recovered and are therefore not refundable.
2. Booking Confirmation
2. No verbal representations or arrangements are recognized by The Owner.
2.2 A booking may only be deemed valid once The Client is in receipt of a Booking Form and the Agreement from the Owner. The Owner will provide a Booking Form and Agreement subject to availability and upon full receipt of the Hire Charge.
2.3 Unless clearly stated on the booking confirmation no Hotel Bell Tent booking will include entry to any event or include event tickets.
3. Acceptance of the Equipment
3.1 The Client shall satisfy himself that the equipment as supplied by The Owner corresponds to the Booking and Agreement and is in working order. Any part of the Equipment found to be faulty shall be notified to The Owner within one day of receiving the equipment. Failure to do so will render The Client responsible for the total payment of the hire.
4. The Accommodation
4.1Check-in times will be arranged at the time of hire.
4.2 Check-out must be no later than 11am on the departure date or as arranged in advance with The Owner.
4.3 No refunds will be given for earlier check out.
4.5 The Client accepts full responsibility for all Equipment.
4.6 Charges for children may be made regardless of whether or not the booker organises mattresses and bedding. All children must be registered on the booking confirmation.
5. Client’s Responsibility
5.1 The Client must accept full responsibility for all equipment and accessories provided.
5.2 The Client shall keep the Equipment in a good condition and not subject it to any misuse or wear and tear over that consistent with normal and reasonable use. Maintaining where applicable the manufacturers’ recommendations.
5.3 The Equipment should not be altered, modified or adjusted without The Owners’ prior consent.
5.4 The Client is responsible for reading carefully and adhering to the safety and operating instructions for the hire of the equipment/accommodation; should any of these operating and safety instructions be understood, The Client agrees not to use the equipment until having a complete and full understanding of how to safely operate the hire equipment.
5.5 The Client must be aware that any injury or damage caused by disregarding the safety guidelines is entirely the fault of The Client.
5.6 The Client should not use cooking or other gas appliances of any kind inside the tent.
5.7 The Client should also not use naked flames over and above what is provided by Bell Tent UK. Careful due care and attention must be observed at all times by the Client.
5.8 The Client should adhere to noise level regulation as regards to music/sound systems: no loud music will be allowed between 2am and 10am. If the Client is asked to lower levels on sound systems and The Client does not comply, The Owner reserves the right to remove sound systems and return them at check out.
5.9 The Client must respect the privacy of other guests at Hotel Bell Tent.
5.10 The Client should only bring food and drinks for their own consumption: casual vending is not allowed. Absolutely no glass is permitted within Hotel Bell Tent.
5.11 The Client must be aware that any goods other than Hotel Bell Tent products will not be accepted as replacement under any circumstances.
5.12 It is the responsibility of The Client to ensure that all possible steps are taken to avoid injury.
5.13 Power – phones and cameras can be charged but at the Clients own risk. The charging of E-Cigarettes is prohibited within Hotel Bell Tent.
6. Payment
6.1 All payments must be made in advance of the event.
6.2 All payments must be made in accordance with the terms stated on The Owner’s Booking Form or these Contract Terms and Conditions of Stay. Failure to remit payment in advance of the rental term result in the termination of rental Agreement
6.3 10% of the payment is the non refundable booking fee.
7. Loss or Damage to Owner.
7.1 The Client shall during the period of hire be responsible for the maintenance and safe custody of the Owner’s equipment.
7.2 The Client shall be responsible for any damage and loss caused to The Owner’s equipment by his/her acts and omissions regardless of culpability.
7.3 The Client agrees to pay upon request by The Owner all costs incurred by The Owner in rectifying the condition of the equipment if it is returned damaged, unclean or incomplete.
8. Loss and Damage to Client.
8.1 All of the client’s possessions are the sole responsibility of the client.
8.2 The Owner does not take any responsibility for any loss or theft that may occur before, throughout or after the event
8.3 The Owner will not refund or reimburse the sum of the loss or theft to the client.
9. Liability to Third Parties
9.1 The Owner will not be responsible for and The Client will indemnify The Owner against all claims for the injury to persons or loss or damage to property.
9.2 The Client expressly acknowledges that The Owners are not the original manufacturer or supplier of the equipment. The Owner accepts no liability for any injury or death from any claim or proceedings arising from this contract with The Client.
10. Confidentiality
10.1 The Owner will hold the client’s data securely and not pass his/her personal information on to any other third party unless demanded and required to under the law of the United Kingdom.
11. Booking Cancellation
11.1 No booking fees can be refunded. 10% of the total sale value Is the booking fee.
11.2 Cancellation by Customer
After the booking is made, cancellation by the customer will incur the following charges:
100+ days prior to event date = 90% refund
99-45 days prior to event date = 60% refund
44-18 days prior to event date = 30% refund
Within 17 days prior to the event date = no refund
11.3 Cancellation by Hotel Bell Tent
11.3.1. In the case that the event cannot go ahead for any reason, including for reasons associated with the Covid-19 pandemic, the following terms apply:
If the event is postponed to a new date, your booking will automatically be transferred to the new date.
If the event is not postponed to a new date or you cannot attend the new date, you may choose one of the following options:
A voucher for 100% of your accommodation costs to date, which can be used against any other Hotel Bell Tent product.
50% refund against the final cost of the booking.
11.3.2 In the case the event is going ahead but Hotel Bell Tent cancels your booking, including for reasons associated with the Covid-19 pandemic, you will receive a full refund for your accommodation (not including your 10% booking fee)
11.4 Paying in Instalments. If paying in instalments, payments must be made by the deadline stated at time of booking. Should the deadline be missed, the booking will be cancelled, and no refund will be given.
12. Force Majeure
12.1 While every effort will be made by The Owner to carry out any booking accepted, the full performance of it is subject to variation or cancellation by The Owner consequent upon Act of God, Epidemic, War, Strikes, Riots, Lockouts or any other disturbances: Fire, Flood, Storm, Gale and Tempest, restrictions on the use of Transport, Fuel or Power, Requisitioning Storage of material or transport or any other unforeseeable cause, beyond the control of the Hotel Bell Tent. In the event of cancellation under this clause, the terms of 11.2.1 above will apply
13. Governing Law
13.1 The Agreement shall be construed in accordance with the law of the United Kingdom and any dispute arising hereunder shall be submitted to the exclusive jurisdiction of the courts of United Kingdom.